There’s absolutely no doubt about the need to switch to a VoIP system if you haven’t already: as we’ve established at 3CX, using VoIP/IP Telephony can help you save costs on telco bills by up to 80 percent. Where many people get confused, however, is whether they should go for a hosted VoIP solution or an …
Do You Need Hosted VoIP? Here are 5 Reasons You Should Go for a Hosted PBX Read More »
Evergreen content is the saviour of SMEs. It saves time, drives traffic and can be used again and again- meaning it has an exceptionally high return on investment. If you don’t have a dedicated marketing team in house, evergreen is the strategy you need to implement to ensure you can build a presence online. Here’s …
Why Evergreen Content is the Marketing Strategy You Need to Adopt Read More »
When it comes to new apps or even the native functions of our devices, it can take a significant amount of exploring to realize their full potential. And, when those apps relate to our work, we’re even less likely to spend time getting to know them better. So we’ve put together this handy little …
[et_pb_section admin_label=”section”] [et_pb_row admin_label=”row”] [et_pb_column type=”4_4″][et_pb_text admin_label=”Text”] As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it’s unlikely that the offices we left will be the offices …
Open for Business: Returning to the Office Post COVID-19 Read More »
Over the past few weeks, we’ve introduced you to virtual contact centers and explored the benefits they provide to customers. For part three of the series, let’s take a look at the 5 3CX features that will elevate your clients’ virtual call center to the next level. 1. The 3CX Web Client: Your Virtual Contact Center Hub The …
Corona Chronicles: 5 Essential Features for Your Virtual Contact Center Read More »
See who’s at your door and talk to your visitors through the familiar 3CX Web Client, before allowing them entry. Combine the Web Client with your door phone and attend to your visitor from wherever you are. Choose who to grant access to your office, home or a controlled area, without the need of hiring …
Who’s There? Use Your 3CX Web Client as Your Personal Doorman! Read More »
STUN stands for Simple Traversal of User Datagram Protocol (UDP) through Network Address Translators (NAT’s). Typically it is used in several different network implementations and scenarios, one of which is in VoIP implementations. Because of the way protocols used in a SIP based VoIP call work, making calls between two SIP entities running behind NAT …
RTP – short for Real-time Transport Protocol defines a standard packet format for delivering audio and video over the Internet. It is defined in RFC 1889. It was developed by the Audio Video Transport Working group and was first published in 1996. RTP is used extensively in communication and entertainment systems that involve streaming media, …
Virtual call centers are becoming increasingly popular and it’s easy to see why. Not only do they deliver savings for employers, but they also boost improved employee and customer satisfaction rates. What is a virtual call center? A virtual contact center is a call center where employees operate from separate geographic locations, rather than being located …
If you want to be an all –star player in your industry, then you need a team of real MVPs but most importantly access to advanced business communications so you can collaborate with ease and efficiency. The American sports equipment manufacturer Wilson Sporting Goods understood that the key to its team’s ultimate success was …
Three Ways IP Telephony Can Help You Hit a Productivity Home Run Read More »
Choose the Right Type of Phone System
There are several phone systems available, and the one you choose depends on your business size and requirements. Here are the main options:
