Shipping Policy

AstriCloud™ is a leader in cloud-based services for business and offers a wide rang
of communication technology like VOIP, CLoud PBX and even Virtual Numbers from anywhere in the world

When will you ship out my order?

Shipping Policy – We ship most orders within three business days of purchase (excluding Saturdays, Sundays and public holidays). We will try to get your order out within 3 working days after we receive payment confirmation from finance. As soon as we ship it out via J&T Express, NINJA VAN, CITY-LINK Express, we’ll send you a notification with all the shipping details for physical products.

All Software And Cloud are services are sent via email using product key and certificate.

When will I receive my order?

Shipping times may vary (do check on each product page for the specific lead time), but you should expect to receive your parcel after shipment processing, 3-7 working days. Dispatch times vary, orders confirm after the cut off time (1.00 PM) will be processed as next working day.

How do I check the delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Klang Valley may take a slightly longer period. For further details on delivery lead times, the tracking number will be given once the product is ship out by our logistic team.

How much do you charge for delivery?

Delivery fee RM10 for the majority of West Malaysia. For slightly bigger or heavier orders, the charge is RM20. Simply add a product to the basket which will show you the delivery charge for that item, if you add more items the delivery may change.