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If you’re running a business in Malaysia or managing a busy household, knowing the limits of your communication tools is important. One common question people ask is:
How many concurrent calls can a TM landline handle? The answer isn’t one-size-fits-all and depends on several factors like the type of TM landline you’re using and whether additional services or equipment are in place. Let’s break it down in simple terms.
The Basics of a TM Landline
TM (Telekom Malaysia) landlines are widely used across Malaysia for personal and business purposes. They provide reliable voice services through traditional copper lines or digital setups like VoIP (Voice over Internet Protocol).
For a typical residential TM landline, it’s usually designed for one call at a time. You can either make or receive a single call — no more, no less. For businesses, however, the situation can be more flexible.
Options for Businesses
If you’re a business owner, chances are you need to handle multiple calls at once, whether it’s customers ringing in or staff making outbound calls. Here’s where the options expand:
1.Multi-Line Systems
TM offers multi-line setups for businesses. These are essentially several landlines grouped together under one account. With this system, you can handle as many concurrent calls as the number of lines you’ve subscribed to.
For example, if you subscribe to 5 lines, you can have up to 5 simultaneous calls happening at the same time.
2. DID Numbers and PBX Systems
If you’re scaling up, investing in a PBX (Private Branch Exchange) system is a game-changer. This solution connects multiple phones within your organization to a single TM landline or trunk. With PBX and Direct Inward Dialing (DID) numbers, you can manage numerous concurrent calls, depending on your system’s capacity and configuration.
PBX systems are ideal for:
- Call centers
- Large offices
- Businesses with high call volumes
VoIP Integration with TM Lines
Modern setups often combine TM landlines with VoIP technology. VoIP allows voice calls to run over the internet instead of traditional copper lines. By integrating a VoIP solution with your TM line, you can increase the number of concurrent calls significantly.
For example, TM’s Unifi Biz packages offer VoIP services, where you can handle multiple concurrent calls depending on your internet bandwidth and hardware.
Factors That Affect Concurrent Calls
- Type of Line
- Traditional TM landlines: 1 concurrent call per line
- Multi-line setups: Limited by the number of lines subscribed
- VoIP lines: Depends on the internet connection and subscription package
- Equipment
Using PBX systems or SIP trunking services with your TM line allows you to handle dozens of concurrent calls, but these require proper hardware and configuration. - Bandwidth (for VoIP)
VoIP-based calls rely on your internet connection. The higher your bandwidth, the more concurrent calls you can make without compromising call quality. - Subscription Plan
Check with TM for their specific packages. Business plans often come with additional features like multi-line support and VoIP integration.
How to Scale Your Call Capacity
If your call volume is growing and a single TM landline isn’t cutting it, here are steps to scale up:
- Upgrade to a Multi-Line Package
Contact TM to add more lines under your account. This is the simplest way to handle more calls simultaneously. - Set Up a PBX System
A PBX system lets you connect multiple phones to one or more TM lines. It’s perfect for businesses with many employees. - Explore VoIP Solutions
If you’re open to modern technology, VoIP can significantly expand your call capacity. TM offers VoIP services as part of their Unifi Biz plans, making it easier to transition. - Use a SIP Trunking Service
SIP trunking allows you to make multiple concurrent calls over the internet. You’ll need a good internet connection and a compatible phone system.
Frequently Asked Questions (FAQs)
No, a single TM landline can only handle one call at a time. For multiple calls, you’ll need additional lines or a PBX system.
There’s no fixed limit—it depends on your internet bandwidth and the VoIP package you choose. Contact TM for details tailored to your needs.
Yes, VoIP is more scalable and cost-effective for managing high call volumes, especially for businesses.
Conclusion
The maximum number of concurrent calls you can make with a TM landline depends on your setup. A basic landline handles just one call at a time, while multi-line systems, PBX configurations, and VoIP solutions can significantly boost your call capacity.
If you’re unsure which option is right for you, it’s best to evaluate your current needs and projected growth. And don’t hesitate to reach out to TM for tailored solutions. Whether it’s a simple upgrade or a full VoIP integration, there’s always a way to keep the calls coming without missing a beat!
