Tip and Tricks

What is DID Number Buying and How Do You Choose the Right Service?   “DID” stands for “direct inward dialing” (also known as direct dial-in, or DDI, in some countries). It’s the internet telephony industry’s term for the real-world telephone number each customer needs in order to accept calls through standard telephone systems.   In …

What is DID number? Read More »

Although a rare occurrence, we have seen a few cases of call fraud where several misconfigurations led to the unnecessary exposure and compromisation of 3CX. In this blog post we are going to highlight some common mistakes we’ve noticed that lead to call fraud and what you can do to avoid them. What is a …

Common Mistakes Which Lead to Call Fraud Read More »

A quick definition of the term “Real-Time” is in order here. Probably the best way to explain this is by subtraction, or by explaining what it is not.   Consider the timings behind the process of sending and receiving an email message. Email is occasionally described as a “store and forward” protocol, and even though …

Real-Time Network Traffic and QoS Read More »

Times are changing! And to adapt, many call centers have evolved beyond functioning simply to make cold sales calls or operate customer service helplines. Today, an increasing number of contact centers are becoming multichannel or omnichannel in that they provide a seamless experience through various channels of communication. However, to make this leap, its important …

4 Factors to Consider to Make the Most of your Website Live Chat Read More »

Tips for Working Remotely…and Productively [Infographic]   For those of us lucky enough to be able to keep working during the lock-down, one of the hardest adjustments is adapting to a “work from home” environment. Without much experience in working remotely, it can be difficult to get started on the right track and to build …

Corona Chronicles: Tips for Working Remotely…and Productively [Infographic] Read More »

We’re all familiar with the traditional call center, their accompanying sense of dread, and torturous hold music. For many companies, call centers have long been an essential asset to their business. For customers however, being faced with reaching out to a call center is enough to strike fear in even the hardiest of souls. But …

What’s the Difference Between a Contact Center and Call Center? Read More »

A Quick Guide to Managing Your New Remote Team Channel commentators have been forecasting the ‘Death of the Office’ for a while now, but none expected the shift to happen so instantaneously. Overnight, the Covid-19 pandemic forced millions of businesses to become total work-from-home operations, leaving little time for any of us to adapt. For line managers …

Corona Chronicles : A Quick Guide to Managing Your New Remote Team Read More »

Private Branch Exchange (PBX)   A private branch exchange (PBX) is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines. In contrast to a public switched telephone network (PSTN), the main purpose of a PBX is to save the cost …

Modern Communication – PBX Read More »