Refund & Return Policy

AstriCloud™ is a leader in cloud-based services for business and offers a wide rang
of communication technology like VOIP, CLoud PBX and even Virtual Numbers from anywhere in the world

Refund and Return Policy

  1. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone +603-9212 0117 or email sales@astricloud.com to report on the products upon 3 days of receiving the goods. Please allow up to  7 working days for your inquiry to be processed.
  2. Return/Refund of Products can be arranged under the following reasons:
    • If the products delivered is in damaged or defective condition; or
    • If the products is near expiry or expired; or
    • If the product is different from the Order delivered. Products for return or refund shall be
      returned in its original condition, quantity and packaging as it first delivered to customer
      together with proof of purchase.