If it was 1990 we would most likely not speak about this at all and I would prepare to start my week, nice and easy. However as we are writing in 2016, in the times of the NSA and Snowden and co who made us realize even more that the internet is not just a …
Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the …
Call center reborn: Make way for the Virtual Contact Center Read More »
If you’re like a lot of business owners and you struggle to understand the difference between VoIP and traditional landline phone systems, you might benefit from a bit of literature on the topic. VoIP and landlines both offer business benefits, but there are significant differences between the two that must be understood in order to …
VoIP vs. Landline: Which Is Better for Business? Read More »
Stay motivated with working from home tips from 3CX colleagues who do it daily! Working from home is a reality that many of us have had thrust upon us unexpectedly. We’ve scrambled to pull home offices together, read blog posts discussing the importance of ambient light and done our best to create a working environment that …
Most companies nowadays use a CRM system in order to manage their contacts efficiently. By integrating your CRM system with your PBX you obtain a number of benefits such as: the ability to launch calls to contacts with a single click, customer records pop-up when an inbound call occurs and all calls are logged in …
Integrating your Restful CRM with 3CX: A video walkthrough Read More »
Unified Communications is a well-known concept, and an increasing number of businesses are opting for unified solutions in order to streamline their communications and cut costs. Having all channels of communication consolidated onto one platform makes management easier but there are also a number of additional benefits that can impact business in the long run. …
The Advantages of Unified Communications and Collaboration for Businesses Read More »
What is WebRTC? WebRTC is an open-source project that was released by Google in 2011. The project is comprised of various components including codecs and APIs in order to enable user-friendly real-time communication. In short, ‘WebRTC is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, …
WebRTC – Revolutionising the way Businesses Communicate Read More »
V16 Update 5 Beta – New PUSH Support for Seamless Remote Working with iOS App Just in from our development labs: Update 5 has reached Beta stage and is available for immediate download. Our iOS app now uses Apple’s brand new PUSH infrastructure, making the smartphone app the ideal means of communicating. Try out the …
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Choose the Right Type of Phone System
There are several phone systems available, and the one you choose depends on your business size and requirements. Here are the main options:
