Most companies nowadays use a CRM system in order to manage their contacts efficiently. By integrating your CRM system with your PBX you obtain a number of benefits such as: the ability to launch calls to contacts with a single click, customer records pop-up when an inbound call occurs and all calls are logged in your CRM.
However, not all CRM systems integrate with your PBX out of the box. What happens in such a scenario? With the 3CX Restful API you can integrate your CRM with 3CX in a matter of minutes.
How? Watch the video below and find out.