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The STUN Protocol and VoIP

STUN stands for Simple Traversal of User Datagram Protocol (UDP) through Network Address Translators (NAT’s). Typically it is used in several different network implementations and scenarios, one of which is in VoIP implementations. Because of the way protocols used in...

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What is RTP – Real-time Transport Protocol?

RTP – short for Real-time Transport Protocol defines a standard packet format for delivering audio and video over the Internet. It is defined in RFC 1889. It was developed by the Audio Video Transport Working group and was first published in 1996. RTP is used...

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What is a virtual call center?

Virtual call centers are becoming increasingly popular and it’s easy to see why. Not only do they deliver savings for employers, but they also boost improved employee and customer satisfaction rates. What is a virtual call center?   A virtual contact center is...

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What is DID number?

What is DID Number Buying and How Do You Choose the Right Service?   “DID” stands for “direct inward dialing” (also known as direct dial-in, or DDI, in some countries). It’s the internet telephony industry’s term for the real-world telephone number each customer...

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Common Mistakes Which Lead to Call Fraud

Although a rare occurrence, we have seen a few cases of call fraud where several misconfigurations led to the unnecessary exposure and compromisation of 3CX. In this blog post we are going to highlight some common mistakes we’ve noticed that lead to call fraud and...

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News and Updates

Omnichannel & Multichannel

What are Omnichannel & Multichannel Contact Centers? Customers are opting for various channels when communicating – Voice, SMS, email, chat, social media, and so on. In order to keep up with customers’ demands for good quality service, many companies are having to...

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Mini Bullet Network Camera

H.265+ Mini BulletNetwork Camera Tiny yet Powerful Leading-edge H.265+ Compression    Video Content Analysis (VCA) Milesight VCA with 10 detection modes provides advanced, accurate smart video analysis for Milesight network cameras, enabling the comprehensive...

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Certified for Microsoft

Yealink unveils new Certified for Microsoft Teams- voice and video devices for personal use and meetings at Microsoft Ignite • Award-winning portable USB speakerphone CP900 for personal use, huddle rooms and on-the-go needs• Latest Microsoft Teams Rooms MVC300 for...

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SIP phone Market

SIP phone Market Share for a Second Consecutive Year and Takes Gold for Customer Satisfaction XIAMEN, China, Nov 6, 2019 - Yealink, a global leading unified communications (UC) solution provider, has topped the list for the SIP phone segment for a second consecutive...

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Events

The STUN Protocol and VoIP

STUN stands for Simple Traversal of User Datagram Protocol (UDP) through Network Address Translators (NAT’s). Typically it is used in several different network implementations and scenarios, one of which is in VoIP implementations. Because of the way protocols used in...

read more

What is RTP – Real-time Transport Protocol?

RTP – short for Real-time Transport Protocol defines a standard packet format for delivering audio and video over the Internet. It is defined in RFC 1889. It was developed by the Audio Video Transport Working group and was first published in 1996. RTP is used...

read more

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