Configuring Welltech Gateways with 3CX

Tip and Tricks / By

Overview:

In this article, we will be covering the configuration of several models of Welltech Gateways with the 3CX Phone System. 3CX natively supports 3 different variations of Welltech Gateways, the ATA 172 Plus PoE, the Wellgate 2424s and the the Wellgate 2540. Depending upon which gateway you choose, the configuration will differ slightly as outlined below.

 

Welltech ATA 172 Plus PoE:

Step 1: Preparing 3CX and the Welltech ATA 172 Plus

Before setting up the ATA you will want to ensure that the device is factory reset and that you have updated your device to the latest supported firmware that is available.

  1. To factory reset the device, look on the back for a Reset button, you will need to hold this in for 5 seconds. The device will power cycle and reset it’s configuration back to factory default.
  2. You will need to figure out what IP address that this device has taken through DHCP unless you have set a MAC reservation for the device. There are two ways to easily find the IP address, first, we use a program known as Advanced IP Scanner, this will scan your network for the devices located in the same network, and you can search by MAC address to find which IP your Welltech ATA has taken. The other way is to connect an analog phone to one of the FXS ports and dial “#126#”, this will tell you what IP address the device has received.
  3. Open a web browser and type in the IP address with port 9999 attached at the end. For example, our ATA is located at http://192.168.90.127:9999. This will take you to the management console where you will need to log in using the default username and password, which are root and test respectively.
  4. Navigate to the management tab in the web interface and locate the Firmware tab within. From here, you will need to browse to the firmware that you downloaded above and then select Upgrade. This will begin the firmware update process on the device. It will take between 2 and 3 minutes to complete and be sure to not turn off power to the device during this process.
  5. Once complete you can log back into the web interface using the details from above and you are ready for the configuration of the device.

 

Step 2: Adding the Welltech ATA 172 Plus to 3CX

  1. Before continuing, you will want to proceed to the 3CX Management Console, from here select the Updates tab and navigate to the VoIP Gateway template updates. Ensure that you have the latest template available for the ATA 172 Plus and if you do not, select it and update it.
  2. Proceed to the extensions tab and create two new extensions that you plan on using with the ATA. For our example, we will be using 500 and 501.
  3. Go to the VoIP/PSTN Gateways tab, select the “Add Gateway” option. Enter a name for the gateway and select “Welltech” from the drop down list. Finally select the ATA172plus-PoE as the model of gateway and click next.
  4. On the tone set selection, select the country that this device is going to be used in. Enter the devices MAC address, and select your method for faxing if it is different from the default, click next when done.
  5. On this page you will need to enter the IP address that the gateway is located at or that you are going to have it located at either statically or through a DHCP reservation, for this example that is 192.168.90.127.
  6. Proceed to the next page, it will now be asking you to select the extensions that you will want to use with the Welltech ATA, we will be using extensions 500 and 501 that we created earlier.
  7. Finally, proceed to the final page and click the “Generate config file” button. This will create a mac.dat file that is going to be used to provision the ATA. You are going to want to save or move this file to the following directory:

C:ProgramDataCXInstance1DataHttpInterfaceprovisioningPROVSUBDIR

 

Step 3: Provisioning the Welltech ATA172plus-PoE

  1.  Return to the web interface for the Welltech ATA172plus-PoE and go to the Management –> Auto Provision tab.
  2.  You are now going to want to enter your server details now, this will be pictured below.
  3.  To provision with 3CX you are going to want to select HTTP as the “Provision Active:”. In the HTTP server, you will enter your FQDN or the IP of your server depending upon your setup. The HTTP port will be either 80 if using IIS, or 5000 if using Abyss.
  4.  Finally, the file path is going to be from the end of the provisioning link that you can find on your system status screen.

Submit these changes and click “save and reboot” on the next screen, this will reboot your device and it will pull down it’s configuration on this reboot. Once completed, you will see the extensions appear as registered in the 3CX management console.

 

Welltech Wellgate 2424s:

 Step 1: Preparing 3CX and the Wellgate 2424s

Before setting up the Wellgate 2424s FXS VoIP gateway, you will want to ensure that the device is factory reset and has been updated to the latest supported firmware that is available.

  1. If you are unsure that your Wellgate 2424s is at factory default settings, press and hold the button on the back of the device for 5 seconds to factory reset it, the device will power cycle and be back to factory default settings.
  2. Connect your PC to the LAN port on the Wellgate 2424s.
  3. In order to access the GUI of the device, you will need to configure your PC to have a static IP of 192.168.123.111.
  4. On your web browser, go to 192.168.123.123, this is the default LAN IP of the Wellgate 2424s. To login, you will use the default username and password, root and root respectively
  5. Navigate to the Maintenance tab and choose firmware update from within, browse to the file that you downloaded earlier and press import to begin the firmware update.
  6. This process will take 2 to 3 minutes to complete, be sure to not power off the device before the update is complete.
  7. Once finished, you can log back into the web interface using the details from above and you are ready for the configuration of the device.

 

 Step 2: Adding the Wellgate 2424s to 3CX

  1. Before continuing, you will want to proceed to the 3CX Management Console, from here select the Updates tab and navigate to the VoIP Gateway template updates. Ensure that you have the latest template available for the Wellgate 2424s and if you do not, select it and update it.
  2. Proceed to the extensions tab and create the extensions that you plan on using with the FXS gateway. The 2424s is a 24-Port FXS Gateway and can support up to 24 extensions.
  3. Select the VoIP/PSTN Gateways tab and select the “Add Gateway” option within. Enter a name for the gateway and select “Welltech” from the Brand: drop down list. Finally under the Model: drop down, select the Wellgate 2424s. Click next when completed.
  4. Select the country the device will be used in, and enter the devices WAN MAC address, click next.
  5. Now it will be asking for the IP address that the device will be located at, it is best to have reserved an option in your DHCP server so the IP does not change and you lose access to the devices that it is controlling.
  6. Proceed to the next tab, this will be asking you to select the extensions that you are going to be using with the FXS ports. Once you have completed this, proceed to the final page and generate the config file. This file will need to be saved or moved to this directory.

C:ProgramDataCXInstance1DataHttpInterfaceprovisioningPROVSUBDIR

 

 

Step 3: Provisioning the Welltech Wellgate 2424s

  1. Return to the web interface and log back in using the credentials outlined earlier in this article.
  2. To provision this device we will be using the WAN port rather then the LAN port and will have to get this configured to work correctly.
  3. Proceed to the the Device Setting –> Network tab. You will be presented with a screen as below,
  4. You are going to change the Network Type to DHCP and DNS Server Mode to Auto if you have a DHCP reservation in your router. Go ahead and apply the changes.
  5. Reboot the gateway and switch the gateway to the network it will be located on, ensure that you have plugged into the WAN port.
  6. If you have not setup a MAC reservation for this device you will have to locate the IP that it is on using a program such as Advanced IP Scanner. Proceed to this IP and login to the web interface using the details from above.
  7. Proceed to the Device Setting –> Provisioning tab and configure as follows:
  8. Apply these settings and proceed to the Maintenance tab, choose reboot and apply your changes.
  9. On the reboot the device will download it’s configuration from the 3CX server and your device will be able to make and receive calls when complete. The extensions will appear Green in the extension status tab if the device took its configuration correctly.

 

 

Welltech Wellgate 2540:

Step 1: Preparing 3CX and the Wellgate 2540

Before setting up the Wellgate 2540 gateway, it is best to ensure that the device is factory reset and has been updated to the latest supported firmware that is available.

  1. If you are unsure that your Wellgate 2540 is at factory default settings, press and hold the button on the back of the device for 5 seconds to factory reset it.
  2. Connect your PC to the LAN port on the Wellgate 2540.
  3. In order to access the GUI of the device, you will need to configure your PC to a static IP of 192.168.123.111.
  4. On your web browser, go to 192.168.123.123, this is the default LAN IP of the Wellgate 2540. To login, you will use the default username and password, root and root respectively
  5. Navigate to the Maintenance tab and choose firmware update from within, browse to the file that you downloaded earlier and press import to begin the firmware update.
  6. This process will take 2 to 3 minutes to complete, be sure to not power off the device before the update is complete.
  7. Once complete you can log back into the web interface using the details from above and you are ready for the configuration of the device.

 

 Step 2: Adding the Wellgate 2540 to 3CX

  1. Before continuing, you will want to proceed to the 3CX Management Console, from here select the Updates tab and navigate to the VoIP Gateway template updates. Ensure that you have the latest template available for the Wellgate 2540 and if you do not, select it and update it.
  2. Proceed to the VoIP/PSTN Gateways tab on the 3CX Management Console. Select Add Gateway, provide a name for this gateway and select Welltech from the drop down list. Finally ensure that you have the 2540 selected before clicking next.
  3. Enter the Welltech’s WAN MAC address on this screen. Make sure it is the WAN MAC and not the LAN MAC.
  4. On the next page you will be entering the IP Address of the Welltech device. This will either need to be statically set or have a DHCP reservation set for the Welltech device as you do not want the IP changing on your gateway.
  5. The next page will be the port creation page, you will need to configure your inbound routes on this page. Click next
  6. Here you will be needed to create your outbound routes for the Welltech device.
  7. Finally proceed to the final page, go ahead and generate the configuration file. This will need to be either saved or moved into the directory below before your device will be able to sucessfully provision.

C:ProgramDataCXInstance1DataHttpInterfaceprovisioningPROVSUBDIR

 

Step 3: Provisioning the Welltech Wellgate 2540

  1. Return to the web interface and log back in using the credentials outlined earlier in this article.
  2. To provision this device we will be using the WAN port rather then the LAN port and will have to get this configured to work correctly.
  3. Proceed to the the Device Setting –> Network tab. You are going to change the Network Type to DHCP and DNS Server Mode to Auto. This will be pictured below. Go ahead and apply the changes.
  4. Reboot the gateway and switch the gateway to the network it will be located on, ensure that you have plugged into the WAN port.
  5. If you have not setup a MAC reservation for this device you will have to locate the IP that it is on using a program such as Advanced IP Scanner. Proceed to this IP and login to the web interface using the details from above.
  6. Proceed to the Device Setting –> Provisioning tab and configure as follows:
  7. Apply these settings and proceed to the Maintenance tab, choose reboot and apply your changes.
  8. On the reboot the device will download it’s configuration from the 3CX server and your device will be able to make and receive calls when complete. The ports will appear Green in the ports/trunks status tab if the device took its configuration correctly.

 

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