Common Mistakes Which Lead to Call Fraud

Although a rare occurrence, we have seen a few cases of call fraud where several misconfigurations led to the unnecessary exposure and compromisation of 3CX. In this blog post we are going to highlight some common mistakes we’ve noticed that lead to call fraud and what you can do to avoid them.
What is a Call Fraud?

Simply …

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Source: 3CXS

Choose the Right Type of Phone System

There are several phone systems available, and the one you choose depends on your business size and requirements. Here are the main options:

  1. Traditional Landline System
    • These are old-school but reliable.
    • Requires physical phone lines and hardware.
    • Best for businesses with an existing setup or areas with poor internet.
  2. VoIP (Voice over Internet Protocol)
    • Modern and flexible, using the internet to make calls.
    • Ideal for businesses with remote teams or multiple locations.
    • Cost-effective and feature-rich (e.g., call forwarding, voicemail-to-email).
  3. Cloud-Based Phone System
    • A type of VoIP system managed entirely online.
    • Scalable for growing businesses.
    • Easy to set up and maintain, with no bulky hardware.