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Cloud-based call center

Simplify

Your Business Conversations

Migrate your contact centers to the cloud

Drive higher productivity and deliver tailored experiences
Maximize Business with Our Contact Center Solution

Multi-lingual Support

AstriCC can be managed via multiple languages.

Cost Effective

Half the cost of expensive call center solutions

API Integration

Integrate easily with popular CRM systems

Sticky Agent

Sticky agent connects the call to the same agent who handled the previous case history of the customer. This avoids the need for repetition and enables smart and effective follow ups.

Automatic Missed/ Abandoned Call Dialling

When a campaign is created with a job of all missed calls received by the system, then at the time to run a job that campaign will start and automatically calls will be done to all the numbers from which call were missed earlier.

Live Call Monitoring

Details of a live call such as Phone number, Trunk, DID, Rule, Destination, Destination Name, Agent, Call Start Time, Call Queue Time and Call Agent.

Call Center Features

Conventional vs Hosted

Maintenance & Support

Single Host

Conventional settings require one PABX for each location. VOIP requires only one hosted PABX

Maintenance Cost

Conventional PABX requires high maintenance & support (some are obsolete)

Features

Conventional PABX lacks modern features

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Choose the Right Type of Phone System

There are several phone systems available, and the one you choose depends on your business size and requirements. Here are the main options:

  1. Traditional Landline System
    • These are old-school but reliable.
    • Requires physical phone lines and hardware.
    • Best for businesses with an existing setup or areas with poor internet.
  2. VoIP (Voice over Internet Protocol)
    • Modern and flexible, using the internet to make calls.
    • Ideal for businesses with remote teams or multiple locations.
    • Cost-effective and feature-rich (e.g., call forwarding, voicemail-to-email).
  3. Cloud-Based Phone System
    • A type of VoIP system managed entirely online.
    • Scalable for growing businesses.
    • Easy to set up and maintain, with no bulky hardware.